Refund and Returns Policy – Health Care BD

At Health Care BD, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, our Refund and Returns Policy outlines the conditions and process for requesting a refund or return.

1. Eligibility for Refunds and Returns

You may request a refund or return under the following circumstances:

a. Damaged or Defective Products:

  • If the products you receive are damaged, defective, or expired.

b. Incorrect Items:

  • If you receive the wrong products that do not match your order.

c. Order Cancellation:

  • Orders can be canceled before shipment. Once the order is shipped, cancellation will not be allowed.

d. Conditions Not Eligible for Refunds or Returns:

  • Opened or used products (unless they are defective or damaged).
  • Products not in their original packaging.
  • Items marked as non-returnable or final sale.

2. Refund Process

a. Initiating a Refund:

To request a refund:

  1. Contact our customer service at info@healthcarebdos.com or call +88 01841-438667 within 7 days of receiving your order.
  2. Provide your order ID and details of the issue, along with photos of the products (if applicable).

b. Refund Approval:

  • After reviewing your request, we will notify you of the approval or rejection of your refund within 5 business days.
  • If approved, refunds will be processed to your original payment method or as store credit.

c. Timeframe for Refunds:

  • Refunds may take 7-10 business days to appear in your account, depending on your payment provider.

3. Returns Process

a. How to Return a Product:

To return a product:

  1. Ensure the product is unused, unopened, and in its original packaging.
  2. Contact our customer service for return authorization and instructions.
  3. Ship the product to the address provided by our team.

b. Return Shipping Costs:

  • If the return is due to our error (e.g., wrong or defective item), we will cover the shipping costs.
  • For other returns, customers are responsible for return shipping costs.

4. Replacement Policy

If you receive a damaged or defective product, you may request a replacement instead of a refund. Replacements are subject to product availability and will be shipped at no additional cost.

5. Important Notes

  • Inspection: All returned items will be inspected before processing refunds or replacements.
  • Non-Returnable Items: Certain items, such as prescription medicines, are non-returnable due to regulatory and safety concerns.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

  • Email: healthcarebdos.info@gmail.com
  • Phone: +880 1600-352733
  • Office Address: F.R. Tower, 32, Kemal Ataturk Avenue, Banani, Dhaka-1213, Bangladesh

Thank you for shopping with Health Care BD. Your satisfaction is our priority!